Refund Policy
Our commitment to transparency and fairness in all financial transactions. This policy outlines the conditions and procedures for requesting refunds on moravexelio's spreadsheet financial management courses.
Refund Eligibility
We understand that circumstances change, and we want to ensure you have clear information about when refunds are available. Our refund policy is designed to be fair while protecting the integrity of our educational programs.
- Course refunds are available within 14 days of initial payment for courses that haven't commenced
- Partial refunds may be considered for courses interrupted due to documented medical emergencies
- Technical issues on our platform that prevent course access qualify for full refunds
- Refunds are not available once course materials have been accessed or downloaded
- Corporate training packages follow separate refund terms outlined in individual agreements
Important Note
All refund requests must be submitted in writing with supporting documentation where applicable. We review each case individually to ensure fair treatment.
Refund Process Steps
We've streamlined our refund process to make it as straightforward as possible. Here's exactly what happens when you submit a refund request.
Submit Request
Email your refund request to contact@moravexelio.com with your order number, reason for refund, and any supporting documentation. Include your full name and contact details.
Review Process
Our team reviews your request within 3-5 business days. We may contact you for additional information or clarification during this period.
Decision Notification
You'll receive an email with our decision and, if approved, details about the refund amount and expected processing timeframe.
Payment Processing
Approved refunds are processed within 7-10 business days. The refund appears on your original payment method within 3-15 business days, depending on your bank.
Payment Methods & Processing Times
Different payment methods have varying processing times for refunds. We always issue refunds to your original payment method to ensure security and compliance with Australian financial regulations.
- Credit Cards: 3-5 business days to appear on your statement
- Debit Cards: 3-7 business days, may take longer with some regional banks
- PayPal: 2-3 business days once processed on our end
- Bank Transfer: 5-10 business days depending on your financial institution
- Buy Now Pay Later Services: 7-15 business days, varies by provider
We can't expedite refund processing times as they depend on your financial institution's policies. If you haven't received your refund within the expected timeframe, contact your bank first, then reach out to us with your refund confirmation number.
Special Circumstances
We recognize that life can present unexpected challenges. While we maintain clear policies, we also understand that individual situations sometimes warrant special consideration.
Medical Emergency Clause
Documented medical emergencies that prevent course completion may qualify for partial refunds even after the standard refund period. Medical documentation from a registered practitioner is required.
- Course cancellations due to insufficient enrollment result in full refunds within 5 business days
- Technical failures on our platform that affect course delivery qualify for proportional refunds
- Duplicate payments are refunded immediately once identified
- Currency conversion differences are absorbed by moravexelio, not passed to students
- Group bookings and corporate packages may have modified refund terms specified in contracts
Each special circumstance is evaluated individually. We aim to balance fairness to students with the sustainability of our educational programs. Our decision-making process considers the specific details of each situation.
Need to Request a Refund?
Contact our support team with your refund request. We're here to help and will respond to all inquiries within 24 hours during business days.